Over 70,000 happy snack fans

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FAQ

Your questions, our answers

Shipping & Returns

We ship your order within Germany with a flat shipping rate of €5.90. For orders over €10, the flat shipping rate is €4.90. For orders over €49, we deliver free of charge.
Delivery time is usually 2–4 business days.

Shipping to Austria:
Shipping costs are €9.90.
For orders over €59, we deliver free of charge.
Delivery time is usually 2–8 business days.

Shipping to Switzerland:
Shipping costs are €20.
For orders over €49, shipping costs are reduced to €10.
Delivery time is usually 5–8 business days (depending on customs clearance).

Please note that returns can only be accepted with sealed, unopened bags.
For hygienic reasons, returns of opened or damaged packaging are unfortunately excluded.
The customer bears the costs for return shipping.

Our
products are packed and shipped with great care – if
something is nevertheless not in order, please contact us
at support@heimat-gut.de.

How can I pay in the Heimatgut Shop?

We accept all common payment methods, including PayPal,
Credit Card (Visa, Mastercard, American Express), Klarna
(instant bank transfer & purchase on account), Apple Pay, and Google Pay.

When is shipping free?

Perfect! For orders over €50, we deliver your snacks free of charge directly to your home. Simply fill your cart and enjoy!

What's the best way to store my treats?

Preferably cool, dry, and sealed airtight to keep them nice and crispy.

How do I reach customer service?

Our support team can be reached by email at support@heimat-gut.de.
We usually respond within1-2 business days.

Discount Codes & Vouchers

Discount codes can be entered in the checkout field and are not combinable. Please note that some products (e.g., bundles, limited editions, or already discounted items) may be excluded from discount promotions.
Each code is valid for a limited time and not retrospectively applicable to completed orders.
In case of returns, the reduced purchase price will be refunded. Cash payment or subsequent crediting is excluded.