Over 70,000 happy snack fans

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FAQ

Your questions, our answers

Shipping & Returns

We ship your order within Germany with a flat shipping fee of €5.90. For orders over €10, the flat shipping fee is €4.90. For orders over €49, we deliver free of charge.
Delivery time is usually 2–4 business days.

Shipping to Austria:
Shipping costs are €9.90.
For orders over €59, we deliver free of charge.
Delivery time is usually 2–8 business days.

Shipping to Switzerland:
Shipping costs are €20.
For orders over €49, shipping costs are reduced to €10.
Delivery time is usually 5–8 business days (depending on customs clearance).

Please note that returns can only be accepted with sealed, unopened bags.
For hygienic reasons, returns of opened or damaged packaging are unfortunately excluded.
The customer bears the cost of return shipping.

Our
products are packed and shipped with great care – however, should
something not be in order, please feel free to contact us
at support@heimat-gut.de.

How can I pay in the Heimatgut shop?

We accept all common payment methods, including PayPal,
credit card (Visa, Mastercard, American Express), Klarna
(instant bank transfer & invoice purchase), Apple Pay, and Google Pay.

When is shipping free?

Perfect! For orders over €50, we deliver your snacks for free directly to your home. Simply fill your cart and enjoy!

How do I best store my treats?

Ideally, store them in a cool, dry place in an airtight container to keep them nice and crispy.

How do I reach customer service?

Our support team can be reached by email at support@heimat-gut.de.
We usually respond within1–2 business days.

Discount Codes & Vouchers

Discount codes can be entered in the checkout field and are not combinable. Please note that some products (e.g., bundles, limited editions, or already discounted items) may be excluded from discount promotions.
Each code is valid for a limited time and is not applicable retroactively to completed orders.
In case of returns, the reduced purchase price will be refunded. A cash payout or subsequent crediting is excluded.